Thoughts and practical guidance on workplace conflict, how it affects people and organizations, and what helps. I share insights from mediation and leadership to help you approach difficult conversations with greater understanding and confidence.
We’ve all seen it before: raised voices in the office or shop floor, people walking away in a huff. Maybe one of the participants mutters something under their breath on their way out. If you ask whether they are OK, they might shrug it off in silent embarrassment or they might share their story of the conflict.
There’s not enough evidence to confirm whether workplace conflict is rising, getting more intense or complex, or diminishing. Here’s a summary of the qualitative and quantitative information that is available from conflict resolution practitioners, HR specialists and researchers to help shed light on the question.
