25+ years of leadership experience
IMI Qualified Mediator
Member, ADR Institute
WHO I HELP
When internal conversations are no longer enough.
When working relationships become strained, it can be hard to know where to begin. I offer workplace and organizational mediation, group facilitation, and conflict management coaching to help you find a way forward.
I support leaders with HR, employee-relations, or labour-relations responsibilities in public and broader public sector organizations across Ontario, in unionized and non-unionized workplaces, including:
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First Nations and Indigenous organizations
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Federal and provincial ministries and agencies
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Municipalities
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Community-service organizations and non-profits
Meet Monica Neitzert
IMI Q. Med, PhD | Mediator and Conflict Resolution Consultant
Before becoming a mediator, I spent more than 25 years in senior leadership roles across five Ontario government ministries and academia. Conflict resolution was central to that work. I facilitated consultations on contentious policy reform, supported collective bargaining, and addressed conflict within and across teams.
I bring that inside understanding of complex organizations to every engagement, along with a human-centred approach grounded in deep listening, kindness, fairness, and respect.
HOW I CAN HELP
Support for the situation you're facing
I offer three services for public and broader public sector organizations across Ontario, in union and non-union workplaces. Each one is tailored to your organization and your workplace context.
Workplace & Organizational Mediation
A confidential, structured conversation to help people resolve a dispute and work together more respectfully.
Workplace Group Facilitation
Guided conversations that help teams work through tension and rebuild how they work together.
Conflict Management Coaching
One-on-one support to help leaders approach difficult conversations and respond to conflict with greater confidence.
When outside help can make a difference
You may be facing a workplace relationship issue that internal handling hasn't resolved. It might look like:
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Communication that has broken down
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Recurring disagreement or competing expectations
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Confusion over roles and responsibilities
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Strain between a manager and an employee, or between peers
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Difficulty after a complaint, grievance, or investigation
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Tension around a return to work
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Issues that keep escalating
When the matter is important and the people involved are open to a voluntary process, a neutral outside mediator can help them move forward.
"Monica held a beautiful presence throughout the mediation. I felt there was a lot of space and support for the conversation to unfold. We were able to discuss what was really important to us in a safe and calm environment. Monica was there to make sure we were staying on track and she did an excellent job at steering the conversation." Mediation participant
Insights on workplace conflict
Occasional articles on what causes workplace conflict, what it costs, and what helps.
Find the right support for your workplace
If your organization is facing unresolved tension, strained working relationships, or conversations that have become difficult to manage, I can help create the space for understanding, resolution, and renewed goodwill. The first conversation is free and confidential.